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| 1. | | Forresters was right about Instant messaging (merchants.co.za) | | 1 point by Peter424 on March 28, 2017 | past | |
| 2. | | Instant messaging in 2017 (hi.guru) | | 1 point by Peter424 on March 14, 2017 | past | |
| 3. | | The arrival of AI and IM in the contact centre industry (hi.guru) | | 3 points by Peter424 on Feb 10, 2017 | past | |
| 4. | | Chat dominates voice for customer service queries (geniianalytics.com) | | 3 points by Peter424 on Feb 10, 2017 | past | |
| 5. | | Agents vs. AI and ML Enabled Chatbots in Customer Service (geniianalytics.com) | | 1 point by Peter424 on Jan 16, 2017 | past | |
| 6. | | Predictive Analytics, Big Data and Big Changes (geniianalytics.com) | | 1 point by Peter424 on Dec 2, 2016 | past | |
| 7. | | Artificial intelligence, and the rise of the bot enabled agent (geniianalytics.com) | | 1 point by Peter424 on Nov 8, 2016 | past | 1 comment | |
| 8. | | Genii AI and Analytics for South Africa's Customer Service Sector (itweb.co.za) | | 1 point by Peter424 on Oct 14, 2016 | past | 2 comments | |
| 9. | | How can facilities management benefit our businesses, when outsourced? (pivotaldata.co.za) | | 1 point by Peter424 on June 20, 2016 | past | |
| 10. | | BPO Terminology we should all know (pivotaldata.co.za) | | 1 point by Peter424 on June 20, 2016 | past | |
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