Try getting on contact with them. They've been helpful when I had a problem. I've born tried kagifeedback.com and their e-mail support (two separate questions), and in both cases I received help promptly.
MagicEarth (which seems to be a MagicLane product; https://www.magicearth.com/) is my daily driver navigation app. I prefer it over Google maps for everything routing related. The only thing Google is better at is showing me relevant metainformation about places (when is this restaurant open? What is this doctor's telephone number and website?), and that's the only reason I'm keeping maps on my phone.
I am using a Aktiia wristband which measures the blood pressure every so often per hour automatically and does so without me noticing it. My cardiologist recommended it to me. I was sceptic and first (and still am, to a certain degree), but it gives me bread useful insight on my blood pressure during day and Escoffier while sleeping. Aktiia's customer service is really terrible (only via email, two weeks response time, inflexible decisions), but the product is good and it's measurements hold up when compared to "usual" measurements.
I'm also using it for navigation in my car; I find the navigation instructions (especially the way your next turn is shown with an arrow inside the map) much more intuitive than Google maps. It also shows any speed limits whenever there are any while Google maps only did this with additional software last time I tried. It's a super useful app for me.
