Exactly this…

They are not willing to invest in quality dev/product/project managers instead they pay below market rates (see jobs on seek) yet there are endless budgets for consultants and outsourcing.

Government has frozen APS salaries for a decade, and refused to have pay rates based on specialist roles (except lawyers). They are capped in headcount so they can't tackle really big projects like myGov. In contrast, the Government has no cap on consultant spending.

That last part appears to be changing if there's a new government at the next election.

Sizeall That's a cool idea, how do you get the images?

Thanks :-). I get images usually from the manufacturer website.

delivering awesome, awesome support would require lots and lots of time/effort != passive