Frankly that seems more like a google search algorithm failure. I think the idea that people shouldn't produce content because you don't want to see it listed is more than a little silly.
I've experienced this a number of times and it's mostly frustrating. Recently though, we've had two customers come back to us after their "preferred" vendor failed to execute. So even if they have a competitor in mind, it's sometimes good to get in front of them regardless.
I'd honestly be really interested in seeing references. These are some strong statements, I'm searching for research on what you're claiming, but so far it does not appear to agree.
I love digital explorations like this, but the step length of these google maps style walkthroughs drive me insane. I often want to look at the detail of something that happens to be in between two steps, and it's just not possible.
What client region was the twilio data center? What was the exact text sent? Are you comfortable to disclose the make / model of the receiving cell phone as well as its carrier service?
But what sort of growth are they spending money on - and is what they're spending money on worth it? If you're spending money on free rides, you might be getting users that aren't going to be profitable long term. If you're spending that money on r&d moonshots like developing your own self driving cars, then it's not looking so good for you when tesla/waymo/etc are so much further ahead. And if economies of scale begin working against you, where as you get more and more drivers, they begin to organize and lobby and push to become classified as employees and raise your costs, then you might be facing a reconing very soon.
They're subsiding geographies that haven't yet reached critical mass for economy of scale to kick in. In mature markets they're profitable, so eventually when the other markets become mature for uber they'll also be profitable. The evidence is there. The money is put to good use. The only question mark is waymo/tesla/etc competition otherwise Uber would be a good bet.
I think another question for me is how much their "mature" markets have any real moat. Uber intentionally killed of most of their competition, hoping for monopoly rents. But rideshare strikes me as a very low barrier to entry.
Uber was certainly technologically innovative a decade ago. But a lot of the mobile and geo stuff is now off-the-shelf or as-a-service tech. Now that they're not subsidizing rides, even in this discussion we see people feeling the pinch. Uber's going to have to extract a lot of profit to reward investors and pursue growth. I think they're becoming vulnerable to low-cost competitors who just want to get by. E.g., driver co-ops and local specialty companies grabbing market niches.
So just like how Uber had to spend billions to subsidize markets to maturity, it's the same with any future competitor, low cost isn't a thing. Yet if Uber is already there the end market wouldn't look like how it currently is, it would be a mutually assured destruction with Uber where nobody wins. So spending billions to achieve nothing makes that possibility remote. Any competitor would have to bring disruptive technology.
It is not the same. I don't think there's a need to spend billions at all. The market exists. The technology exists. Drivers are already driving. I think it could be pretty easy to switch them to something that's a better deal for them.
The reason why Uber subsidies so much is because if there's not enough drivers people would need to wait a long time, or the price is very high and that creates a shitty experience that won't be able to compete. Conversely drivers don't have enough passengers. Initially, when you're just starting, that's just going to be a fact. Until you nurture the market to maturity the market doesn't exist. Don't look at what Uber has already built through years of huge spending and take it for granted.
They operate in so many markets though, many competitors in many markets. For example in Australia Ola is generally cheaper (especially so when there is Uber surge pricing). It probably isn't sustainable for Ola either, but at the same time, can Uber afford to give up those users, even in the short term?
Amazon was building expensive infrastructure and improving their brand, whereas people are increasingly coming to associate Uber as tarnished (don't pay their drivers enough, don't screen for rapists, dumpster fire politics, killed a pedestrian testing their self-driving cars recklessly, continue to hemorrhage money after a decade of operations).
Amazon breaking even is very different from Uber lighting cash on fire to keep the lights on. Amazon was working towards something - becoming the best online shopping place possible (and building the logistical infrastructure to make that happen, allowing them to offer better services such as guaranteed fast shipping). Uber is just continually rearranging the chairs hoping to keep it going as long as they can.
There is nothing about Uber that scales without losing more money. If there were, they would have figured out how to make money by now. It's not like they haven't had enough time and money.
why Is the one outlier always used as an example? But even with that outlier it’s still not a great example. Amazon Retail is a low margin, low profit business. 75% of Amazon’s profit comes from AWS.
Unless you think that Uber is somehow going to pull a high margin non related business out some type of way, it’s really a horrible comparison.
And those competitors are also subsidizing rides. In many cases they are also paying drivers better to the point you'll get uber drivers recommending other services. The winner is whoever can pump more investor money in the longest, and even the can be disrupted by new rounds of investors.
