There's a certain vendor that requires me to place same-day orders by a specific time. You can easily place an order from the website. If you need to cancel one, you have to ignore the grayed out cancel button and call their cancellation support line. There you'll talk to an agent that doesn't have access to cancel orders, so you have to convince it that it can't help you before you can transfer to a real employee with the ability to hit the "cancel" button.
and just today i talked to a bot about a missing item from an order and it had to call in a rep to push the button to ship me the replacement. except the rep’s messages seemed to filter through ai as well so what should have taken 20 seconds took 2m between messages. it could be good, but as the other commenter said some places are in a weird shittier hybrid model.
