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“But if you know of any stories like those reported, I want you to escalate to HR. You can also email me directly at [email protected]. Even if it’s rare or isolated, our tolerance for any such lack of empathy needs to be zero.”

This seems a bit "Closing the barn doors after the horses are gone".

Alternately, this rings a bit hollow given the turnover rate: I strongly believe that anyone working in a company that really is like the one described in the NYT would be crazy to stay. I know I would leave such a company.

For as much as there's an emphasis on data, that seems like a worthwhile value to track.



Perhaps Bezos has convinced himself that the higher attrition rate reflects the willingness of other companies to retain under-performers. At least I can see how he could choose to believe that interpretation in the face of the data that must have been known to him.




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