- Slide 10 "Make it safe to learn", we all know that a blame culture still plays a big part of many organizations, and we all need to work against that to enable honest discussions about failures.
- Slide 13 "Empathy is a core value", if you cannot understand why the other guy is pissed off about some issue, you will struggle to care about fixing it. Put yourself in someone else shoes for a change.
- Slide 18 "Build a culture of shipping", focus on deliveries not dates.
- Slide 20 "Do the simplest thing that could work", most engineers will jump to the complex solutions first (myself included), learn to test the obvious first.
- Slide 21 "Beware the illusion of agreement and be explicit", just because someone is silent in a discussion does not mean that they are in agreement. They might work against the consensus as soon as the discussion is over.
The part about "hero culture" that needs to be said more often is that you need to reward the teams that have boring and predictable production environments rather than the ones who put in heroic efforts to keep unpredictable and blowup-prone production environments working.
I've seen way too many orgs be appreciative of employees that give over-the-top efforts without appreciating those that plan, test and deliver in a fashion that makes over-the-top efforts unnecessary.
Not sure if that was part of his spoken presentation, but it didn't make into his slide.
I generally don't like to post decks without the recording of the talk and I was kind of surprised this one got shared as widely as it seems to have been. I'm glad you enjoyed it.
