It’s because the person who wanted the call doesn’t actually write anything down from the call. Nothing gets documented, referenced, rechecked. Emails can at least be reviewed later.
No such luck with calls. Everybody wants to have calls and calls bypass documentation...so they want to have more.
I’ve always wanted a BPM system that hooks to my company calendar and automatically requests meeting notes to post from the person who called the meeting...and blocks them from requesting more meetings until those notes have been posted.
Too bad you can't force people to review prior meeting notes before initiating a new call or meeting.
Simple truth: technology will not fix your culture problems. The most technology can do is serve as a scapegoat for organizational policy, e.g. "the system won't let me do X" instead of "my boss won't let me do X".
If you want to change your culture, then reward positive behavior, fire sources of unapologetic cultural toxicity, and hire people who believe and profess the cultural change you seek.
I don't agree, I think the issue is that it is certain people jobs to just have meetings. They have no productive work to do, they measure there progress in number of meetings had. Business people usually.
Yeah, who does important meetings without meeting minutes anyway? If it's important, you want to remember it, and the way memory works, you will forget things without notes.
No such luck with calls. Everybody wants to have calls and calls bypass documentation...so they want to have more.
I’ve always wanted a BPM system that hooks to my company calendar and automatically requests meeting notes to post from the person who called the meeting...and blocks them from requesting more meetings until those notes have been posted.
Think of it as spam filter for meetings.