I made a similar experience with Google, just on a way smaller scale. I still use their service on a very small scale, but I would newer use them for a larger scale. While their services are mostly very convenient to use, some of their rules are ridiculous and even if you make a small mistake, they will ban you for lifetime. One example I have is when we built a little website for a school project. It was an obvious fake site about smart homes by a company that was basically developing the terminator. I included a Google ad on the site just to make it look more realistic. When it showed ads for robotics (which I'm very interested in) I clicked on it and so did my classmates. We suddenly had about three Euros in ad-revenue, when I got banned by AdWords (or AdSense, I always confuse one with the other). I wrote an email apologizing and explaining everything and thought they would just reset the account to zero, but nope. I now have a lifetime ban from any Google Ads service. I even asked again several years later when I've had a bigger site that I wanted to put some ads on, but apparently my actions where so incredibly evil, that I will never be able to use those services ever again (if I don't create a new Gmail account that is). That doesn't keep them from sending me vouchers and ads to use those services, of course. Well, good thing there are a lot of alternatives which I am happily using without any incident and I learned my lesson soon enough.