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> How do we solve this?

I don't know, but it seems absolutely absurd that Facebook or anyone else gives someone a hard time about refunding thousands of dollars of virtual goods. Especially when you consider Nordstrom's or Costco's return policies for physical goods!

I understand that you need to make a balance between easy refunds and running a business, but the COGS for a virtual good after development cost must be a fraction of a penny. Forcing parents to shell out thousands for their kids' actions in an online game is an insane policy. One would hope "the market will correct it", but maybe it does take legislation.



> One would hope "the market will correct it"

Puhleeze, I haven't heard any remotely viable way that any even halfway decent alternative to Facebook becomes possible. I see multiple posts a day bitching about the evils of FB, and then they come out yesterday with enormous revenue and user numbers.

The only way FB will slow down is if they are trustbusted.


> I haven't heard any remotely viable way that any even halfway decent alternative to Facebook becomes possible.

Facebook is dominant in social media, but this is mobile gaming micro-payments. Google and Apple are also large in this space.

That said, I've little confidence this oligopoly will do the right thing without regulation.




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