> I'm specifically concerned about one-time digital purchases, where once the customer has the file/valuable info there's nothing to stop them from keeping it and requesting a refund.
It's highly dependent on the product and who you're selling to. What are the specifics?
I have a subscription based Chrome extension [1] that will stop working if you refund. I offer 7 day refunds in place of my ability to offer free trials right now. I get minimal refund requests so it's not something I worry about and I'm not going to invest time in winning over people that don't see enough value in the product after seven days.
It's highly dependent on the product and who you're selling to. What are the specifics?
I have a subscription based Chrome extension [1] that will stop working if you refund. I offer 7 day refunds in place of my ability to offer free trials right now. I get minimal refund requests so it's not something I worry about and I'm not going to invest time in winning over people that don't see enough value in the product after seven days.
[1] https://www.checkbot.io/