I've never had a situation where someone couldn't watch the videos due to a technical issue that wasn't possible to solve. I also allow people to download the videos locally so they can watch them offline (again optimizing for the happy path).
If they don't like the content, then I still issue the refund even if they watched the whole course. This type of refund is extremely rare in my case. Most people know what they're getting into before they buy the course because the sales page has a video going over what we'll cover and the page itself has a detailed description of what's included.
If they don't like the content, then I still issue the refund even if they watched the whole course. This type of refund is extremely rare in my case. Most people know what they're getting into before they buy the course because the sales page has a video going over what we'll cover and the page itself has a detailed description of what's included.