As a counterpoint to what is seems most people are saying, my friend had a mail order (and internet order eventually) business for 35 years, and they had a big sign on the wall of the sales floor that said,
"If you bought the wrong part, you now have a spare".
In other words, they never offered a refund, only replacement of the same product, and you had to send the old one back to prove it was broken on arrival.
People loved them and almost all of their customers ordered more than once, so it didn't seem to affect them much. But who knows, maybe they could have been a lot bigger offering refunds!
"If you bought the wrong part, you now have a spare".
In other words, they never offered a refund, only replacement of the same product, and you had to send the old one back to prove it was broken on arrival.
People loved them and almost all of their customers ordered more than once, so it didn't seem to affect them much. But who knows, maybe they could have been a lot bigger offering refunds!