>Do you believe a first line help-desk is going to provide better support than a guy whose livelihood depends on it and you can call to your desk?
I can guarantee you there are no top-level VFX houses or game developers that ever speak to first-line support.
If you're not top level you have no need to waste money on a programmer that will likely be sitting on his ass 23/7. No, that isn't a typo. The vast majority of the time these systems work as intended. When they don't, who do you think is going to respond better? The multitude of professionals that are paid to work on this code day in and day out... or Steve, who spends most of his time pretending he isn't shopping for waifu pillows? WE KNOW IT'S YOU, STEVE. CLEAR YOUR BROWSER HISTORY.
I can guarantee you there are no top-level VFX houses or game developers that ever speak to first-line support.
If you're not top level you have no need to waste money on a programmer that will likely be sitting on his ass 23/7. No, that isn't a typo. The vast majority of the time these systems work as intended. When they don't, who do you think is going to respond better? The multitude of professionals that are paid to work on this code day in and day out... or Steve, who spends most of his time pretending he isn't shopping for waifu pillows? WE KNOW IT'S YOU, STEVE. CLEAR YOUR BROWSER HISTORY.