This response indicates to me that you truly do not understand what it's like to manage a building with hundreds of tenants. It's not that I don't want to fix real problems (broken sink, heat, disposal, etc) but I can tell you that if have this accessible of a system its only going to make a landlords life worse. Perhaps if you had an option to send in a work-order based on a set of predetermined orders that the tenant could only check off and submit rather than an open comment box it would make my life easier. However, giving my tenants an open forum to tell me they want a new coat of paint, or to install an ac, or fix a small dent is going to make my life a living hell.
Disclosure: I spend 8-10 hours a day managing and talking to other landlords.
Question: without testing, how do you know that an automated "accessible system... its only going to make a landlords life worse" ?
Have you evidence this is true? I work with web hosting and clients can send support tickets at any time, but rarely do. They have the option of asking infinite questions such as, I made a change why did my website break, why is my site not in google for [insert impossible keyword here], I want to change the background color, why is the email from my mom spam... but it almost never happens.
Disclosure: I spend 8-10 hours a day managing and talking to other landlords.