This was definitely true at a past job which happened to be a fantastic place to work. The HR recruiting team was well-liked by the executives and run by a founding member of the company (so had a lot of power and autonomy). But they absolutely tormented us with things like not telling us a candidate had canceled until right before the scheduled time (we could find their emails in the recruiting software from hours or days earlier), scheduling individuals for multiple interviews simultaneously because they didn't care about our time so put it on us to find someone else to help, and occasionally forgetting to book a conference room forcing us to scramble and generally look bad.
The only satisfaction we got from the whole situation was reading the furious reviews the candidates would write on glassdoor.
I once worked at a company where hr would go for months saying there are zero candidates for x position. I finally escalated and got access to the database and there were loads of candidates. The issue was they were purposefully holding my req because they were sorting out a budget issue in another department. Even after that got resolved I literally had to go into the database, read them all, and then say this person, that person, etc..completely useless.
The only satisfaction we got from the whole situation was reading the furious reviews the candidates would write on glassdoor.