> The moral of the story is to uncover the problems and not jump to solutions.
Exactly this.
I wrote up a post[0], where I mention this in the conclusion:
It’s usually not a good idea to ask a user “What do you want?” as guidance for new stuff, as this won’t give me guidance for future directions.
Instead, ask them “What do you want TO DO?”. Don’t couch it in terms of OUR work. We should look at what THEY want to do, in terms of THEIR work, and see if that switches on any light bulbs.
Exactly this.
I wrote up a post[0], where I mention this in the conclusion:
It’s usually not a good idea to ask a user “What do you want?” as guidance for new stuff, as this won’t give me guidance for future directions.
Instead, ask them “What do you want TO DO?”. Don’t couch it in terms of OUR work. We should look at what THEY want to do, in terms of THEIR work, and see if that switches on any light bulbs.
[0] https://littlegreenviper.com/miscellany/the-road-most-travel...