If they're not willing to be honest with their customers, I'm not willing to sympathize with them when their lies result in conspiracy theories. They made their bed.
What they did was still blatant market manipulation, even if the conspiracy theories are all wrong and it was unintentional. That alone warrants a serious investigation and probably the introduction of some new market regulations.
Sure, but people should probably know the truth about it being incompetence or a conspiracy to save GME shorts before they decide to plow even more money into the trade.