Amazon's automation and lack of accountability towards sellers is mind-deranging. I have a popular product on Amazon US that had a QC issue in 2017. Despite having it been resolved later that year, I am still banned from selling my product in multiple marketplaces (AU, EU, etc). (Which makes little sense, since at the time of the QC issue, I was only in the US anyways). I've had other marketplaces (JP, IN, etc) accept the product, and whenever I can get support people in those locales to answer my emails, they promptly enable my account, citing it having been blocked due to a technical issue.
But other important Amazon marketplaces just won't respond, or don't follow up. I Had the UK tell me if I got a VAT they would enable my account; I did the months of work required to get VAT registered and then responded to UK support that I was ready to go, and have had all of my emails (~1 a month) ignored for over a year now. Why tell me to get VAT and then just pretend I don't exist? They just don't care. Even worse Amazon will INVITE me to join certain marketplaces, which I have to pay to join, to only later then find that I'm randomly blocked in that marketplace as well. Oh yeah, no refunds either.
I've escalated to jeff@amazon and had multiple people there tell me they're in the middle of unblocking the account everywhere, and weeks go by and nothing happens, and then they too just stop responding my emails. At this point jeff@amazon doesn't respond anymore either, even though I made certain to not repeat my request more frequently than once a month. It is like hair-rippingly frustrating and it is the biggest stress point for my business currently. The worst part is this is my main source of income so I'm just relying on their support people who are wholly unaccountable.
I wish I had options as to otherwise but Amazon is such a behemoth now that most of the customers who were purchasing through my own ecommerce store a few years ago now demand to purchase on Amazon or not buy at all. I'm losing a ton of money because of this and have absolutely no way to get help. I cannot even use words to convey how frustrating it has been..
The countries you listed have very strong consumer laws that might make it a higher risk for Amazon. And while you are likely very honest and truthful there are probably a 100 less scrupulous people for every one of you.
Some people seem to think no web market is better and we should go back to brick and mortar mega corps like Target and Walmart, but good luck getting shelf space there.
I wouldn't have a problem with that, but the messaging that they're sending me should be consistent. They should tell me that my account is banned in these marketplaces for the QC issue years past and leave it at that. Instead what they do is string me along, have me pay fees, tell me to submit paperwork, and then I hear nothing. This leads me to believe that there's nothing really wrong with my account, they are just disorganized. What a waste of so many days of my life I've spent trying to resolve it.
But other important Amazon marketplaces just won't respond, or don't follow up. I Had the UK tell me if I got a VAT they would enable my account; I did the months of work required to get VAT registered and then responded to UK support that I was ready to go, and have had all of my emails (~1 a month) ignored for over a year now. Why tell me to get VAT and then just pretend I don't exist? They just don't care. Even worse Amazon will INVITE me to join certain marketplaces, which I have to pay to join, to only later then find that I'm randomly blocked in that marketplace as well. Oh yeah, no refunds either.
I've escalated to jeff@amazon and had multiple people there tell me they're in the middle of unblocking the account everywhere, and weeks go by and nothing happens, and then they too just stop responding my emails. At this point jeff@amazon doesn't respond anymore either, even though I made certain to not repeat my request more frequently than once a month. It is like hair-rippingly frustrating and it is the biggest stress point for my business currently. The worst part is this is my main source of income so I'm just relying on their support people who are wholly unaccountable.
I wish I had options as to otherwise but Amazon is such a behemoth now that most of the customers who were purchasing through my own ecommerce store a few years ago now demand to purchase on Amazon or not buy at all. I'm losing a ton of money because of this and have absolutely no way to get help. I cannot even use words to convey how frustrating it has been..