Comcast has lots of humans and they suck worse than Google.
I don’t think the answer is humans or algorithms, the answer is organizations incentivized to solve customer problems. Google doesn’t care about customers, if they did, they would fix this. Customers are locked in because where else will you go.
Just like Comcast doesn’t care because there’s only one cable company, Google doesn’t really have any AdWords or Adsense competition.
I think the solution is more competition so use ddg. Once customers have mobility, Google will work to retain them.
> Comcast has lots of humans and they suck worse than Google.
It's harder to step on a landmine with Google, but Google's landmine is far more devastating.
We've already seen lots of news stories about algorithms shutting down people's Gmail accounts, developer accounts, YouTube channels, etc.
I personally went through 6 months of hell when my brother's Gmail account was locked due to "inauthentic behavior". He had become disabled and unable to log in, and when I logged in from my machine, Google's algorithm flagged it.
I went through an infuriating loop of trying to unlock it and hitting the same algorithm. There was no number to call. I would've paid $10,000 to get back into that account, which would've required 10 min with a customer support rep.
I tweeted at Google and they told me I had to log in to Twitter with his account in order to get help (obviously impossible for me). It was the most angry I have ever been at any company. It locked me out of important medical documents, family messages, social media -- everything.
I finally fixed it by asking a friend who was a marketing exec at Google to help. He said there's an internal form you can use for this situation -- only available to Google employees.
Other people have had similar experiences and had livelihoods destroyed.
Whatever you think about Comcast, they will never ignore you and let your entire digital life get locked away without any kind of recourse.
Look, it's not fascism if they went to college and pay your salary. And even if it is fascism, they're in the Cabinet now, so technically that makes them the government, doesn't it?
In a sense, Comcast actually has very few humans. Most of their humans are 100% policy-constrained. They are not empowered to make decisions. Their only advantage over a machine is the ability to understand human language. For all practical purposes, they are an automated system.
I don’t think the answer is humans or algorithms, the answer is organizations incentivized to solve customer problems. Google doesn’t care about customers, if they did, they would fix this. Customers are locked in because where else will you go.
Just like Comcast doesn’t care because there’s only one cable company, Google doesn’t really have any AdWords or Adsense competition.
I think the solution is more competition so use ddg. Once customers have mobility, Google will work to retain them.