Amazon will tell you that it is a completely separate subsidiary and act like they have no control over it. I called them about a driver who blew through a stop sign and furthermore did a hasty 3 point turn in a driveway almost hitting my car. I had to blow the horn the truck was inches away. They too are at the mercy of whatever algorithm tells them they should deliver and are punished otherwise. Customer service could not do anything they directed me to the delivery subsidiary who stonewalled me as well.