I think big companies tend to do this by accident, more out of incompetence than malice.
Yet this sort of thing just begs for future draconian government interference. Seems to me a smart company would find a way to not invite that unpleasantness on themselves.
> I think big companies tend to do this by accident, more out of incompetence than malice.
They have bots deciding the future of their users. And when the bots make some kind of mistake they don't give support for the costumer or neither check if the user got wrongly banned. It's some kind of sick blind trust they place on automated systems. Nothing wrong against these systems, but they should have a system in place to check wether these made a mistake or not.
Yet this sort of thing just begs for future draconian government interference. Seems to me a smart company would find a way to not invite that unpleasantness on themselves.