As someone who's used FogBugz and Kiln for some time, and has just played around with Trello, I'd say this:
FogBugz definitely suffers from what you describe. Despite what Fog Creek might say about it being easy, it feels clunky and indirect. And slow -- it's 2011, yet everything that manipulates the case table (arguably the most important part of the app) seems to require a full page refresh. It definitely suffers from the "you must mold your brain into our mindset to use" mentality. Furthermore, it's languishing -- most of the updates release to the On Demand version in the past year feel like small tweaks, many related to Kiln. Where's the leadership?
Kiln, on the other hand, is excellent. No problems whatsoever. Does what it's supposed to and does it well. No friction.
Now, Trello. I've only used it for a few hours, but already I look forward to using it for as many projects as I can. Simply amazing and simple and intuitive, all at the same time. It has negative friction -- practically invites me to put everything I have on it. I don't know what Fog Creek's doing in regards to product design, but it's working.
(And granted, most of those FogBugz problems could simply be because of a hefty anchor of legacy code. Maybe FC has simply moved on entirely)
Stay tuned for some significant changes to address much of what you've said about FogBugz here. Definitely not moved on. Just going to show it all to you at once.
FogBugz definitely suffers from what you describe. Despite what Fog Creek might say about it being easy, it feels clunky and indirect. And slow -- it's 2011, yet everything that manipulates the case table (arguably the most important part of the app) seems to require a full page refresh. It definitely suffers from the "you must mold your brain into our mindset to use" mentality. Furthermore, it's languishing -- most of the updates release to the On Demand version in the past year feel like small tweaks, many related to Kiln. Where's the leadership?
Kiln, on the other hand, is excellent. No problems whatsoever. Does what it's supposed to and does it well. No friction.
Now, Trello. I've only used it for a few hours, but already I look forward to using it for as many projects as I can. Simply amazing and simple and intuitive, all at the same time. It has negative friction -- practically invites me to put everything I have on it. I don't know what Fog Creek's doing in regards to product design, but it's working.
(And granted, most of those FogBugz problems could simply be because of a hefty anchor of legacy code. Maybe FC has simply moved on entirely)