Customers know their problems - not necessarily the solutions required to solve ... | Hacker News

Hacker Newsnew | past | comments | ask | show | jobs | submit

		NEPatriot on Sept 15, 2011 \| parent \| context \| favorite \| on: From $0-100million with no sales people. Atlassian... Customers know their problems - not necessarily the solutions required to solve their problems. They may have a solution in mind for their problems. It is the job of the founder is boil down problems to their core and find solutions. edit: grammar

iand on Sept 15, 2011 [–]

Also important for founders not to leave the customer with the impression that the customer's solution will be the one implemented

Consider applying for YC's Summer 2026 batch! Applications are open till May 4
Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact