I used to have this problem with our triage call center in India. I'm in the U.S. It was like pulling teeth trying to get to the point. Most annoying were the delays between pleasantries... You've interrupted what I was doing three times and then ghosted.

Them: hi

Me: Hello, how can I help you?

[Two minute wait]

Them: How are you?

Me: Great, what do you need?

[Ten minutes later]

Them: Do you have a few minutes?

Me: Am I on candid camera or something?