Russians are a lot of people. some wholeheartedly believe that the current war is started against the Nazis who hold Kiev and hunt the Russian population.
and Putin likely counted on at least some support from some parts of the population in Ukraine. as evidenced by their plan of quick victory, and that the Ukrainian government will collapse, and it will be easy to install a puppet government. just as Janukovic was relatively popular some years ago
I'm pretty sure Russians understand that not all of Ukraine is pro-Russian.