> This line of thinking is based on a fundamentally flawed view of google. In almost all cases, you are _not_ the customer. You are the product. A business does not provide service to it's product.
Who is the product when a musician plays at an arena? Great you quoted a saying that came up post internet but that in no way absolves them of any behavior they might do. I can't believe in all seriousness you will compare people humans to either animals or 'products'. Absurd.
> They have a massive pile of money in no small part because they do not build massive service centers staffed with thousands of people who each need health care and computers.
No issue with people making money. And as I said doesn't matter if they make money or not anyway. The fact is you should not have a service free or otherwise that people use that causes as much anxiety and pain.
Who is the product when a musician plays at an arena? Great you quoted a saying that came up post internet but that in no way absolves them of any behavior they might do. I can't believe in all seriousness you will compare people humans to either animals or 'products'. Absurd.
> They have a massive pile of money in no small part because they do not build massive service centers staffed with thousands of people who each need health care and computers.
No issue with people making money. And as I said doesn't matter if they make money or not anyway. The fact is you should not have a service free or otherwise that people use that causes as much anxiety and pain.