The term "customer obsession" has become a red flag for me when interviewing because I've never worked at or chatted with a company that had "customer obsession" as value that wasn't aggressively working to squeeze every dime from their users with zero interest in whether or not this squeezing was harmful to the customer.
An actual, sincere customer obsession (and btw I think we both completely agree here) means that you are willing to lose out on some conversion and revenue in order to make sure your customers are top priority.
Real customer obsession isn't just an ethical principle either, it makes business sense. The problem is that the value of customer obsession is realized over the span of years or decades. Companies that have a sincere customer obsession are the kinds of places that survive economic ups and downs, where people's children grow up and are loyal to the product because they remember the time their parents were treated well by the company.
If your only company focus is Q4 KPIs then you really can't have "customer obsession".
An actual, sincere customer obsession (and btw I think we both completely agree here) means that you are willing to lose out on some conversion and revenue in order to make sure your customers are top priority.
Real customer obsession isn't just an ethical principle either, it makes business sense. The problem is that the value of customer obsession is realized over the span of years or decades. Companies that have a sincere customer obsession are the kinds of places that survive economic ups and downs, where people's children grow up and are loyal to the product because they remember the time their parents were treated well by the company.
If your only company focus is Q4 KPIs then you really can't have "customer obsession".