True enough, but you also have to take into account that for anything in the physical world the risk profile just goes up up up. It took them 8,000 lab hours to make what they wanted. It could've just as well taken them 16,000 hours to make a product that's only half as good as sugru is, not because of a bad team or a crappy idea but because molecules simply don't always do what you want them to do.
The going rate for just wages on a team that size for 6 months would be in the order of 100-200 thousand, plus all the lab equipment, supplies and whatnot.
Not to mention most investors would see the idea as some form of play-dough and balk at the idea.
I'm not a particularly emotional guy, but something about this story just got to me - especially the part where they launch and it's sold out in 6 hours. After so much....so much slog...finally.
Ok. Time to man up.
BTW, notice how the story follows the classic startup curve?
I fixed a cheap plastic key fob that was snapping apart with Sugru at their stand at the Maker Faire in Newcastle in 2010. Just yesterday, after jangling around continuously in my pockets for a year and a half, and becoming a substantially worn down and different keyring, it finally broke completely.
The Sugrued part, however, is still in perfect shape, and still attached to the key ring.
This is slightly OT, but if someone from Sugru is reading, the page looks weird in Chrome. The background is very jittery when you scroll (Chrome 15.0.874.121). It stays fixed in Safari and scrolls down in Firefox, and both look fine, but Chrome looks a bit weird.
That's because whoever coded this page decided that it's a good idea to emulate "background-position: fixed" by updating the "background-position" of the #main element on every scroll event. Which seems quite stupid if you ask me.
It's probably done like that because iDevices don't support fixed positioning. Some browser detection and different CSS/JS profiles based on browser type would probably be warranted.
I can see how mobile devices that don't want a mobile version of the site kind of necessitate this, but surely Apple could have gone about this better.
Their customer support has also been great. I ordered an early batch, they discovered it had some problems and proactively notified me, explained they were manufacturing replacement batches and then sent me the bug fixed version. And I hadn't yet noticed the problem.
I ordered some sugru a year ago, but apparently the shipment got lost in the post. I replied to the order confirmation mail pointing up the delay, and shortly afterwards I got a mail from Jane herself telling they would ship a replacement.
12 minipacks in a lovely big pouch
Multi-Colour 12x5g
* £11.50 *
12 minipacks in a lovely big pouch
Black and White 12x5g
* £12.50 *
er,... that's strange. Why would the black-and-white ones cost one pound more? It's just silly anyway - they could easily make them both, say £12.00, and overall they would get enough revenues, and people could just choose the colour they want!
but hang on a minute! They actually want people to take the colourful ones! Most people are so mean, that they would rather save £1 and they don't care about the colour - and then there are lots of nice colourful pictures for the website. Compare the pictures on https://www.buymightyputtynow.com/ - how boring are they?!
I am totally sure that Sugru is a great product, and has many more uses than mightyputty etc., after all it's flexible! and grippy! and I will probably buy some myself for something I do actually want to fix, but the thing Sugru are doing the best is * great marketing !!! *
Sounds fantastic, although given some of the examples (child-proof camera, and dishwasher repair) the fact it's not certified as being food or child safe is slightly disturbing.
I'd play down those two examples if it was me, until it did get certification from a reputable source.
Yes, the use on medical tubing made me wonder what the effects would be if the liquid in that tube came into contact with the sugru then was applied intravenously. Would it break down with liquids? Would it carry it into the body? The FDA may have something to say about that use, and there _has_ to be something sanctioned by the doctors that _is_ approved for this use case.
Food-safe? Not hardly:
"no infection or irritation so far; in fact the site's doing pretty well, although i had to put superglue out of the toolbox in it yesterday. if all is still calm by next week, i will take it that Sugru doesn't cause major immediate damage to the interior of the human body"
http://sapiensanonym.blogspot.com/2010/07/progress-bar.html
I have no idea what the context behind this is, but that man is completely insane. From reading a small amount of his site, he seems to think he's going to get a research grant for implanting magnets in his face and shoving things into his hands? He seems to think it's all safe, but every other post on his blog is about how sick he is, how his hard drive is wrecked (what do magnets do, again?), and how much pain he's in? It seems he's seeing a psychologist, which is a good thing, but it doesn't seem to be working well for him. At any rate, I'd hardly consider this to be a great source, considering there are many details on his blog about how his flesh is dying where he as implanted random objects.
There are people out there working on cyborg and transhuman technologies. People with training, expertise, and something to fall back on besides the NHS.
Ha well a camera probably also isn't child safe if you break a piece off and eat it so I'm not sure you've made it any worse.
As for the tubing? That possibly a more interesting question, but I suspect it's being used in an underfunded medical facility or they would have replacements aplenty, and if if comes down to sugru-ed IVs delivering life saving medicine possibly tainted (but no obvious reaction) vs no medicine and probably rapidly apparent and dire consequences, well you can guess what I would (and the doctors/patient) choose.
:)
A camera however isn't aimed at being used by children. However part of Sugru's marketing is that it can make a camera child-safe; with the implication that it can be used by children. This potentially makes them liable, while a normal camera manufacture probably isn't.
As for the medical tubing, I agree that is what I would probably choose, but again it's that through their marketing of 'safe for medical tubing' when it hasn't undergone any applicable safety tests; they have potentially made themselves liable should anything go wrong.
It comes down to the fact that if they've marketed it as suitable for such-and-such then they should make sure they've undergone any safety tests that other products use in similar situations.
That may be the quickest a site has ever sold me on something ... I'd never heard of it before this, and just ordered a pack to Thailand, and the shipping was only £1.91 to Thailand. Now that's awesome.
Same. I really appreciated the little dynamic order-summary text at the bottom of the order form. It includes your shipping city to make the text really friendly and personal. It's probably the first order summary I've actually enjoyed reading. Little things, man!
Having "I have a voucher code" on your payment page is just a reminder that I may not be getting an awesome deal and leads to me leaving the page to quickly search, often forgetting about an impulse buy in the process.
Lovely story and marketing of the community though.
God, why are physical product startups so terrible. I understand it's the nature of the beast. But still, it's been at least 25 years since the advent of carrier shipping and the proliferation of make-piece manufacturing throughout Asia.
I suspect there is a billion dollars in it for someone with supply chain experience who wants to make the Amazon of manufacturing.
This is a such a great story. It's valuable for a lot of reasons, but I like it simply because it's a story of success from having a passion, working hard and persevering. Kind of the same way I don't think I could never watch too many inspirational movies (Remember the Titans, Miracle, Rudy, etc. come to mind), I don't think I could ever read too many stories like this.
You can't read stories like this all day (at some point you have to work on changing your corner of the world), but having something like this once a week is super motivating.
This seems like an excellent example for loosening regulations so that people other than millionaires can invest in startups.
You want innovation? You want jobs? You want people excited about the future again? Make this one change (combined with efforts to ensure due diligence).
Honestly curious because I know nothing: what regulations prevent non-millionaires from investing in startups? I thought that's what "friends and family" type of financing was...
SEC rules in the United States restrict the sale of unregistered shares in a corporation to 'qualified' investors. For an LLC or LLP you create your own rules which you outline in the Articles of Organization and they let you sell parts of the company to friends and family. I've seen several great links on the pros/cons of various company organizations here and elsewhere.
Even better, there is a major effort underway to legalize investing in startups by anyone. A bill (HR 2390 ) has already passed the House, and there's draft resolution in the Senate that would do the same thing. The main limitation will be that people won't be able to invest more than 1% of their net worth in any given startup, and that startups can't raise more than $1 million through it.
Love the concept but fear the implementation. We live in a world where one stupid person tries to feed a grizzly and gets killed, and the 'fix' is to ban hikers / campers from the region where the Grizzlies live. The US has temporarily lost the concept of 'personal responsiblity' and so when someone does something poorly and pays a price, every one who could do it and benefit are banned from participating.
This bill, if it becomes law, will survive until one stupid person loses their 1% net worth and then sues anybody and everybody because they were 'tricked' or otherwise decieved and then the whole thing will become illegal again. The reason the existing rules are not kicked out is because they are setup only to screw 'rich people' who are not considered a 'protected class' by the voters.
Yes, its a bit cynical but you can see evidence of this thinking everywhere. From banning dogs in National parks to making chemistry sets illegal.
How do you plan to solve the scams problem? I also think that people should be able to invest without restrictions, but I understand where those limitations come from.
Sure, that's an issue but we can use modern technology, such as reputation networks, to alleviate some of the worst. Gambling is a scam, but shouldn't a grownup individual have the right to try?
I think the benefits warrant investigating ways to do this so that the public knows what they're getting into, yet have the opportunity, as in the story above, to fund what investors won't.
It is interesting how much they mention "community". I have a feeling that forming such a community of early adopters and treating them well is the future of marketing. The days of "build a better mousetrap" may be numbered; now you not only need a better mousetrap, you also need a community of people who will use it and support you.
difficult balance. you still need a better mousetrap to have those 'raving fans' in the first place. only so many people will join a community (and stay) out of pity or goodwill. The product/service still has to be good to start with. Alternatively, there has to be some belief that the product/service will become good, if it's not from day 1. But that belief can only be sustained for so long without evidence.
Sweet story. A part fell of my earphones a few days ago, exposing the water-sensitive internals. I think I'll order a pack of Sugru and see if I can fix them myself :)
It's a compelling story and its well presented here. I'm a fan, as I've found Sugru works really well for extending the life of the Vibram shoes I use trail running (although it took some practice to apply it in a way that didn't leave me with a lumpy foot). They have a pretty neat product and service it well.
did you see the "OK [my name]. Just to recap, we're going to send your [quantity] [product] to your place in [where I live]. Your email address is [email], just in case. You’re paying via [payment method]." thing at the end of the payment form? that blew my mind (simple as it is!).
Lost within the story is the amazing, powerful way they delivered the message of how they came to be. Subtle, unique storytelling that is quite unlike anything I've seen before in the way it was presented. Clearly, there's a whole heaping of talented people in there - and not just an amazing product.
I haven't tried either, but from what I've read, InstaMorph (aka "Friendly Plastic") needs heat to melt it and make it moldable, and can be reused indefinitely simply by re-melting it.
Sugru, on the other hand, does not need to be heated. It is moldable immediately after opening the package, and it self-cures at room temperature 30 minutes after being opened. Once it cures, it can not be reused.
From what I've read about it, Sugru sounds very much like ordinary epoxy putty, except that it might be softer or more rubbery than regular epoxy putty once it's cured. Or maybe it could be called a silicone in an epoxy putty-like form. While "Friendly Plastic" is more like ordinary plastic that's moldable when very warm.
Duct tape doesn't generally provide structural integrity. I snapped some headphones (big over the ear ones) in half the other day. Duct tape wouldn't have held them together (or rather, it'd have just bent and not clenched my head like they should). Slapped some sugru on, it hardened up, and I was good to go.
Imagine if patents had been eliminated. They would have died once a big company like 3M got a sample back to their lab.
This company exists because they were able to patent their invention.
People say that patents are bad because everything relies on previous efforts. Well, they didn't invent silicon rubber. They didn't invent the volatile compound that allows their rubber to cure overnight. But they did invent a new thing.
Pretty analogous to software patents and combinations software-hardware patents like the iPhone's multi-touch.
One of the major reasons that people oppose software patents specifically, rather than all patents: software already has copyright, while physical objects don't.
Also, even if a company like 3M did start making the stuff (and patents or no patents, they easily could by finding a different variation), do you really think that would put Sugru out of business, given the kind of community they've managed to build?
>Also, even if a company like 3M did start making the stuff (and patents or no patents, they easily could by finding a different variation), do you really think that would put Sugru out of business, given the kind of community they've managed to build?
Absolutely. If not put them out of business, it would completely cripple their future prospects. 3M has MASSIVE distribution. When Suguru finally gets to the store in their town, why would Joe and Jane buy from some brand they've never heard of when they've been using the 3M equivalent for a year and it's been working great?
3M has invented and discarded more forms of sticky gooey junk than you can imagine. If it's not going to be sold in 50 gallon drums or has the guaranteed demand of adhesive tape, they're not interested.
Read about the guy who invented Post-It notes in 3M and what he had to do internally to get them to actually productize it. It's far more likely that these inventors are infringing 3M's patents than that 3M would be unable to replicate it without the sample.
Could you point me in the right direction to find out more about Post-It notes? The most in-depth thing I was able to find is this article, which hints at what you are talking about but doesn't go into the full details:
So it was actually two inventors at 3M. Spencer Silver discovered the low-tack adhesive in 1968 and spent 5 years promoting it as a product within the company. He eventually hooked up with Art Fry at 3M who recognized its utility for small notes. In order to get the company to recognize it as a useful product, (as I heard the story) they had to personally make the post-it pads and distribute them to the secretaries all around the company.
Eventually some executives got hooked on the notes. The initial product launch in 1977 was deemed a failure. It wasn't until 1980 that the product was re-launched successfully.
So even after the chemistry was done, 3M's own product developers had to do 8-12 years of internal evangelism to get this new product launched to consumers.
Get some sales, suddenly investors come out of the woodwork expressing "passion" and "belief".
Been there. Bankers will lend you an umbrella when you don't need it and demand it back when it starts raining. So many investors are similar.
But not all. The good ones are better than brilliant.
Well done Sugru - I hope you go from strength to strength.