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> Have you even straightly asked your users: what would you be ready to pay for?

It's a bit up front, but this works. After providing some context to your customer, ask what they'd pay for. Even if they don't answer directly, they're likely to share some more information on what they're looking for or even slip a max budget they might have. Either way it's a win for you to glean some information and make the sale. You can always tailor your existing offerings to the context of your customer, and make them feel like it's specific for their needs.

Rest of the article was a great write up on the mindset shift needed to turn around from default dead to default alive.



Surveys are a terrible idea. Customers are prone to not being representative or not knowing their own biases - famously Ford said "if you ask a horseman what kind of vehicle you'd want, they'd say a faster horse".


Surveys also terrible because people answer them in 3 different ways on the whole and it’s impossible to figure out which ones are genuine:

- the participant answers the survey genuinely

- the participant answers the survey as the person they wishes they were

- the participant answers in a way they think the surveying organization wants to hear


Who said that asking users is done through surveys? You should be in a dialogue with your users or if there are many with key users.


It's not about finding what they "want". It's about figuring out what's the core problem they're facing.




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