This is the most frustrating bit isn't it? Misalignment between customer and company incentives grows to the point of speaking alien.
Customer: "We want our favorite shows completed! Why are you f#cking over loyal customers?"
Company: "Let's cycle growth optimization metric A in favor of metric B. That'll mean eliminating these shows but profit margins should be healthier in X years due to [cite big data]."
This is the most frustrating bit isn't it? Misalignment between customer and company incentives grows to the point of speaking alien.
Customer: "We want our favorite shows completed! Why are you f#cking over loyal customers?"
Company: "Let's cycle growth optimization metric A in favor of metric B. That'll mean eliminating these shows but profit margins should be healthier in X years due to [cite big data]."