The main issue I see is Single Sign-On being gated behind enterprise pricing, and a "please contact our sales team" option no less. Big enterprises can happily pay whatever you ask for SSO, but this mainly hurts the medium-sized businesses that only set up SSO if it's convenient; if it costs a lot more, they'll settle for the reduced security of username+password auth. If anything, supporting the big 3 identity providers (Google, M365, and Okta) on the Pro plan would be better than charging to have any form of SAML/SSO. https://sso.tax/

Also, do you have plans to offer a discount or donated version for nonprofits?

See our separate comment on SSO through Okta, this is actually available out of the box through login with Datadog and we've corrected the pricing page. Thanks again for the pointer.

We'd like to keep CoScreen affordable for those teams and are planning to factor it into the pricing model once we put one in place. Drop me a mail if you have specific requirements ([email protected]).

Agree on SSO, but even easier, to hit something like 80% of the business market you can just:

https://www.xsplit.com/user/auth?redirect_to=%2Fdashboard%2F...

This gives you anyone doing sign-on via Google Workspaces and anyone doing sign-on via O365/M365, as well as anyone using managed Apple IDs.

Zero SSO integration / support required.

Second this. SAML/SSO is less of an enterprise feature and more of an onboarding escalator. Even startups with 3 devs use SSO now.

From a different perspective, SSO is an offboarding guardrail.

I worked at a company that used Slack before they had SSO working. One person left the company and there was speculation as to reasons etc on various slack channels. Two or three weeks later, they piped up with one more "goodbye" in a public channel... and then actually signed out.

Good catch, this got actually much easier for us to do recently as you can now sign in with SSO through Datadog. So if you sign up to Datadog with any SSO provider, you should be able to login to CoScreen with just two clicks. We corrected that on our pricing page as well.

We are a pretty large org and especially for major incident resolution I see coscreen work. However, in order for it to be used during majors the software should be readily available for the engineers. On the other side I can also imagine being challenged why we would need to pay seats for all our users.

Will there be an option for something like floating licenses or being billed after the fact?

Point taken, we're thinking about focusing on active users but open to feedback as we outline the model. Feel free to reach out

Honestly the feedback I'd have is the pricing is a bit high. I'm sure you've done the competitive pricing analysis so I'm not going to preach. :) But with the sprawl of tools we already pay for that "get us close" to what coscreen does, it'd be a hard sell to get another tool.

I'd love to replace Zoom, but as a trainer/coach, I use it only on a weekly basis with multiple people, I guess you'd call them "strangers" (though they might be "regulars"). I'm unclear about how the pricing works in this situation, i.e., what does CoScreen consider a "user"?

We're planning to charge for active users in larger teams and to have a gracious tier for casual users like in your case. We do have many teams that use it for trainings and even interviews and we'd be interested if it works for you too.

> Free until July 2023

So at that point will the application/service only work for 1:1s again?

How specifically would that work, before I go falling in love?

Max here from the CoScreen. I think the best way to put this is that there will still be a gracious free tier to help small teams get their work done and this will likely be metered on the number of users joining a session at the same time. Once a paid upgrade is available, we want you to feel it's worth it though :-).