Even in Manhattan, getting a taxi at 2am was a crap shoot. I can an Uber in the suburbs at 2am anywhere in the country.

That’s neat.

I apologize that your experience was different. And likewise to all the downvotes who figured my experience was false lol.

No one is saying your specific experience was false, but: what happened to the taxicab industry is simply not something that happens to businesses that even bother to go through the motions of customer service. People were so eager to ditch taxis that they flocked to a largely-illegal, unregulated service that literally involved getting into strangers' private cars.

If your business loses out a model like that, you're doing it wrong. The taxi cartel and their captive regulators were doing it wrong.

Taxis failed very frequently.

I can reliably plan with Uber. Taxis were a crapshoot.

And I’ve never had the credit card reader broken in Uber and it seemed like every taxi had a busted machine.