Users will reach out to us first, not to debian, because we're easier to reach for help (via social or our forums). If they tell us they're using an outdated version which doesn't have the fix for what they need, I have no other choice but to tell them to stop using the debian-maintained package, and use our officially maintained package.
It's ok to not want to support older versions or downstream packages (even if imo there is value in doing so) but don't be a drama queen and claim you can't.