Actually, PayPal's action are definitely not just hostile customer support but something about their risk protection (which includes US government data) has tripped off and they can't legally tell you (the legal term is "tipping-off"). PayPal has many questionable decisions but this one is not even PayPal's fault (or more alternatively the US government forces every financial institution to act hostile "in the name of [US national] security").

Edit: wow, downvotes for just plainly stating what actually happens? Thanks HN /s