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I was confused by that, too. But I think there are two classes here: The "Below Level 1" group, that is capable of deleting emails, and the "Can't Use Computer" group, that is unable to do so. The latter group contained 26% of all participants.


Ah very good, now we are all cleared up :)

I expect that this includes people with disabilities (physical, learning) that prevent computer use, and that it’s a large number of people?




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