> Customer Content does not include any telemetry data, product usage data, diagnostic data, and similar content or data that Zoom collects or generates in connection with your or your End Users’ use of the Services or Software (“Service Generated Data”).
I could be wrong, but my take is that there is not all that much to see here
> does not include ... product usage data, diagnostic data, and similar content or data that Zoom collects or generates in connection with your ... use of the Services
Did you not read the quote?
Or are you telling me this still might include video and audio data?
I feel like an medieval illiterate farmer reading latin...
The ambiguity in this wording is on purpose, so it will be harder to tell in court (if someone sues them) that they were forbidden or allowed to do any specific thing.
They don't detail what any of product usage data is, and you might think it is content, but later one they detail that they'll use user content (which they also don't detail what it is) for AI training...
It's hard to understand what they mean. I understand it as they're free to generate "Service Generated Data" based on “Customer Content”.
So for example, a compressed rendition of a call recording would be "Service Generated Data" and thus they will be free to do whatever they want with it (improve their caption generation models ... or sell it to someone?).
> 10.4 Customer License Grant. You agree to grant and hereby grant Zoom a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license and all other rights required or necessary to redistribute, publish, import, access, use, store, transmit, review, disclose, preserve, extract, modify, reproduce, share, use, display, copy, distribute, translate, transcribe, create derivative works, and process Customer Content and to perform all acts with respect to the Customer Content: ... (ii) for the purpose of product and service development, marketing, analytics, quality assurance, machine learning, artificial intelligence, ...
I believe this might be the wording the submission references.
There is also a provision for letting them train AI on Customer Content (10.4: machine learning, artificial intelligence, training) so the distinction probably doesn't matter in this case?
> Customer Content does not include any telemetry data, product usage data, diagnostic data, and similar content or data that Zoom collects or generates in connection with your or your End Users’ use of the Services or Software (“Service Generated Data”).
I could be wrong, but my take is that there is not all that much to see here