There are no absolutes in this. Listening to users blindly while ignoring your q...

blader on Nov 20, 2008 | parent | context | favorite | on: Listening to users is bad.

There are no absolutes in this. Listening to users blindly while ignoring your quantitative metrics is bad. Ignoring user sentiment and relying solely on quantitative metrics is also bad. The art is in how you use the two types of data to inform your product decisions.