I’m a bit confused with these comments, as if he is some low level engineer. He is on the board, he obviously talks to other people in the upper levels. It’s not just online mob whatsoever, you literally will be facing the people who aren’t supporting your actions. Every day.
Some people change their minds, maybe they made a mistake, nobody knows. It’s like fog of war, and everyone just makes speculations without any evidence.
If only it was that simple.
The internet mob will happily harass your friends and family too, for something they feel you did wrong.
And on top of that are people in the mob who feel compelled to take real world action.
It is actually dangerous, to be the focus point of the anger of any large group of people online.