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>I'd say that most people don't use the massive feature sets, they use the basics.

That's true .. but the problem is that there is a long tail of more advanced features than are needed. That is, for any given advanced feature only a small number of users care about those, but if you aggregate all the 'small number of users' that need some advanced feature, that number can be quite substantial.

>If you remember, at launch Google Sheets were relatively bare-bones, as were Google Docs.

Right, and Google Docs did not make any meaningful traction in the enterprise - and it still has issues outside of education. What Google Docs did do well when they came out was 1) Have great live/collaborative document editing, 2) 100% web-based - so it worked great on Macs, PCs and Linux systems and 3) even though they were feature-poor, they still had a base level of features that was much greater than what Nino has today ..

So Google Docs was able to find a nice niche - I was finishing up University that around that time, and it was great to use that for projects.

Keep in mind, Google Docs was released mid-2000s - it could get away with being feature-poor compared to Office and rely on its 'secret sauce' of being free and 100% web-based. This isn't enough today.



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