Hello Vishnu, Truly sorry that you are facing this trouble and we are here to help. Please do share your Zoho account details and an elaborate description of the issue you are facing here - https://www.zoho.com/zeptomail/contact.html?src=pd-menu. Or you may also write an email to [email protected]. Rest assured, we will get to the bottom of it and help in resolving the same. Looking forward to your email. - Regards, Zoho Cares.