> We've received feedback from customers that several reboots (as many as 15 have been reported) may be required, but overall feedback is that reboots are an effective troubleshooting step at this stage.
Why would multiple reboots make sense? I can accept three reboots triggering some condition that tries three times before it stops trying, but fifteen?
It sounds like a race condition; you want the CrowdStrike updater to start and pull down the fix before the affected virus definition file is loaded and kills the box.
If you keep rebooting, you eventually may get those to load in the right order.
Anyway, had that confirmed by whoever is in charge of security and whatnot, as we have an internal StackOverflow clone and someone asking the same question was pointed to a PowerPoint presentation of dos and don'ts.
> We've received feedback from customers that several reboots (as many as 15 have been reported) may be required, but overall feedback is that reboots are an effective troubleshooting step at this stage.
https://azure.status.microsoft/en-ca/status