> community support forums

That's like the "old place" and then everyone moved to discord.

Well, discord is where the developers go (including the cloudflare 1s).

> Seems like a crazy way to approach things

In a way, you might get a faster/better response there than enterprise support!

Back in the day, the absolute best way (besides a personal contact) to get support for Stripe was via #stripe on Freenode where bunch of the devs hanged out.

If anyone who answered there is here, thank you for that unofficial but speediest support channel!