The few times I've had to use it recently, the search was so awful I had to type in three different ways of saying essentially the same things to get it to show any results. Additionally it's visually disorienting, I don't trust PayPal and I'm always skeptical of sellers.. as in the event that something does go wrong, they don't care about making sure things get handled appropriately or timely. There are certain things that are not their responsibility, but ensuring their customers don't get burned or shuffled through the hell that is PayPal claims seems a pretty obvious one that a competitor could beat them at.