I don't remember the exact details, but I used to have a Vultr VPS (I think the smallest they had, for something like $2.50/month) for a few years running OpenBSD. One day I noticed IPV6 had stopped working, so I emailed support after a while because I wasn't sure if I had broken it during an upgrade a few months before or not (I don't ever really specifically use IPV6). Anyways, got a super detailed reply back from support with the exact cause / how to fix it that was specific to OpenBSD. I was pretty surprised they had someone replying to emails from a $2.50/month customer who was actually knowledgeable about a fairly niche OS!
When people try to cheap out on customer support, this is exactly what they lose, and it's something I always try to bear in mind as I go about things.
By having someone like that replying to emails, they ended up with someone praising them years down the line in a high-profile place, where it'll be seen by countless engineers.
That's awesome and reminds me of a similar experience I had with Schwab some years ago. I contacted support with a question from an account with a paltry amount of money in it and got back a very detailed and helpful response. My account value to them was probably similar to your $2.50/month VPS account so I was blown away at the quality of the response. I have stuck with the company for years and recommended them multiple times.
They're also still available from Vultr. I just checked the wayback machine and the only thing that seems to have changed since their introduction in ~2017 is that the included SSD was reduced from 20GB to 10GB in early 2019.
