>>Despite the fact that cheating is damn near impossible on consoles
Unfortunately, aim assist devices for consoles are very widespread now and a big problem for competitive gaming.
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>>I had never even had a warning or complaint for any behavior whatsoever
That's the gold standard in the industry though, you don't warn(suspected) cheaters to not give them opportunity to adjust their tactics. Sorry you got caught by this unfairly.
> That's the gold standard in the industry though, you don't warn(suspected) cheaters to not give them opportunity to adjust their tactics.
Is this supposed to do any good? The actual cheater is still getting a signal that they've been detected, because they get banned. Then they figure out how, make a new account and go back to cheating.
Meanwhile the normal user is both confused and significantly more inconvenienced, because their rank etc. on the account you falsely banned was earned legitimately through hard work instead of low-effort cheating.
>>The actual cheater is still getting a signal that they've been detected, because they get banned.
So....yes. But there are mitigating tactics around this, I really recommend looking into it because it's a fascinating topic. As the simplest thing - you don't ban cheaters the moment they are detected to not give off how you detected them. That's why Activision bans people in waves and all at once, even though they know some people are cheating and still active. Unfortunately a lot of people are paying for cheats nowadays, and the cheat makers usually have some kind of refund policy where if you get detected you get your money back - games companies want to inconvenience those buyers as much as possible, so you can't claim your refund straight away because hey, the game worked for a good while even while you were cheating, must have been something else :P
>>Meanwhile the normal user is both confused and significantly more inconvenienced
Yes, which is why the aim is to have 0 legitimate players getting caught by this, obviously.
>> Yes, which is why the aim is to have 0 legitimate players getting caught by this, obviously.
One thing this is missing is that forcing addicted players to buy again helps bring in the cash flow, so what a few legit people got wrapped up, enough buy back the equation for the shadier game companies (usually the big ones) will go ahead and never rescind a ban.
Literally no one does this in the industry, even if it sounds like a great idea on paper. Every big publisher knows that cheaters always bring negative cashflow to your company because they put off other players from playing. A single cheater in a 20 player game can put half of them off playing again, tarnishing your reputation at the same time. There is no universe in which "we'll just make cheaters buy our game again" makes any financial or any other sense - the goal is to get them to stop playing, permanently, and be enough of a pain in the ass that they never buy your game again.
>> so what a few legit people got wrapped up, enough buy back the equation
I've never seen any data that would support this. It just doesn't happen - if you accidentally ban a legit player they just get really pissed off and there's about 0% chance they will give you money again. Which is why you try extremely hard to not do that.
I used to work at a game company fresh out of college, and this is simply untrue. The company made roughly 40% of sales from cheater whales (one can imagine how much the chest makers made), and there were guidelines on repeated bans where we recognized similarities to make sure we wouldn't ban them again too early.
I left the industry because of thah and the other things like loot boxes and matchmaking for profit and to push micro transactions. It's a terrible place.
I guess you worked somewhere where that was considered a good business strategy then. I worked at a large publisher for over 10 years on couple big competitive titles and the idea always was to get cheaters off our service asap and permanently, no matter their spend(in fact we couldn't see that and it never made any impact on our engineering decisions around the problem).
>>It's a terrible place.
Some companies sure.
And yes sorry I realize I said "no one does this" - let me correct myself to say that in my experience at a couple big publishers this isn't a strategy anyone pursues because it's not worth the losses to your legit playerbase and reputation. But there might be companies that do this, I concede.
The problem is obviously the same as in many other industries - how do you distinguish honest legitimate players who swear they haven't cheated from people who will say anything to get you to unban them. I don't work in that department personally, but I've seen reports shared internally where the player literally went to local news station to say how unfairly they are treated and how we banned him without any info or any reason and how it's affecting his mental health and his family and he basically made a huge stink around it, and then we pull up the ban report for his account and we clearly see a screenshot from his machine where he's running cheat engine with cheats for our game enabled. Some people will just lie through their teeth to get their way. So you have to rely on what you know with absolute certainty - you detected something that is absolutely indicative of cheating? You ban them. Anything else is a no no. At least where I used to work no one used any kind of algorithm for automatic bans, those were only used for manually reviewed cases where someone would actually watch a replay of your game before issuing a ban.
Does that mean the system is foolproof? No, of course not. But banning honest paying users is a huge risk to any business - so obviously no one wants to do that, every system like this errs on the side of caution by default for that reason alone.
And obvious disclaimer - I can only comment on my own experiences, I have no idea what every company out there is doing.
> how do you distinguish honest legitimate players who swear they haven't cheated from people who will say anything to get you to unban them.
It's mostly not about the appeals process. You want to avoid the false positive accusations to begin with.
> and then we pull up the ban report for his account and we clearly see a screenshot from his machine where he's running cheat engine with cheats for our game enabled.
Hypothetically things like this can happen where someone is reusing passwords that end up in a data breach and then some script kiddie gets their hands on it and wants to dip their toes into some cheating without risking their own account. Then you have the original account holder screaming at you because they know they didn't cheat.
Or they could just be cheaters who doth protest too much.
But there are ways you can at least try to distinguish these things, e.g. did the cheating happen on the same PC or IP address the account normally uses?
> Does that mean the system is foolproof? No, of course not. But banning honest paying users is a huge risk to any business - so obviously no one wants to do that, every system like this errs on the side of caution by default for that reason alone.
It's apparently failing enough that this thread has multiple people saying they've experienced false positives, and it doesn't seem like they're interested in getting their accounts back.
Well I don't know if it's universally true for every single cheat, but cheat makers do in fact offer refunds/compensation if your account gets banned. As ths simplest example:
The intent is usually to gather data then ban in waves. If a new tool comes out and you ban a couple of players the tool authors might figure out why and update it. Let it sit a while and you can get hundreds/thousands of players who get a message to rethink their choice to cheat.
An additional benefit is that this can include multiple cheat programs and versions in one ban wave, so it may be harder to narrow down exactly what the flaw was. That's the why for no warnings (or explanations) - false positives and recourse if mistakenly flagged is another matter entirely.
> An additional benefit is that this can include multiple cheat programs and versions in one ban wave, so it may be harder to narrow down exactly what the flaw was.
That seems like it could go the other way. There are five cheat programs that each have a dozen versions and now you know that everybody using program A and D got banned, the people using program C and E didn't, and the people using program B got banned but only if they were using version 1.2 or lower and not exclusively version 1.3 where they added a new anti-detection method that A and D don't use and C and E do. Now they know what to do.
Whereas if you ban them as soon as you can detect them, the people using program B get banned before version 1.3 is even out, they have to issue all of those refunds immediately and stop getting sales because their cheat stops working now instead of months from now, and then version 1.3 may not ever get released. Now all they know is that C and E are doing something the others weren't, but that could have been any of a dozen things so A and D don't know what to change.
Doing it that way also has another major problem: Suppose you do the ban wave. Do the people using the existing known detectable cheats now get to make new accounts and keep cheating? If you ban them again right away then the cheat makers get to keep making variants until that stops happening, but if you don't then the game is back to being full of cheaters the next day and the cheat makers are still making money selling the old detectable cheats to fund the development of undetectable ones.
Yeah that makes sense, if they collaborate and share information. But more-so it avoids the case where a patch drops then people suddenly get banned - it's easier to match the exact version and what changed or is different compared to others on the market that avoided it, which I think they want to avoid most.
I think ultimately it's to avoid devoting too many resources to the arms race by breaking it up into sprints. Mass ban waves also make community impact and news, and in some cases for the regular players it refreshes the scene just for a bit by clearing the muck. They can time it to coincide with in-game events or updates too then (which often break cheats), giving a window for non-cheaters to enjoy.
I mean "then they figure out how" and "make a new account" are each doing quite a bit of the heavy lifting here.
Using Activision as the example, when they do a mass ban after you've been cheating for 4 months straight how exactly are you going to figure out how it happened?
Isn't the whole point of the ban that it's not as simple as just "make a new account?" Isn't it tied to the PS+ / XBox Gold membership, or even the physical hardware?
> Using Activision as the example, when they do a mass ban after you've been cheating for 4 months straight how exactly are you going to figure out how it happened?
How are you going to figure out how it happened if it happens after one day? There are different methods of cheating and the cheaters start favoring the ones that didn't get banned over the ones that did. The cheat makers who got banned snoop the telemetry the game is sending to detect cheating to determine if there is any detectable difference between what the game sends when their cheat is installed and when it isn't etc.
> Isn't the whole point of the ban that it's not as simple as just "make a new account?" Isn't it tied to the PS+ / XBox Gold membership, or even the physical hardware?
Tying it to a membership means they just create a new membership, which isn't a deterrent to anyone who is either only playing your game (so can cancel the old one) or likes cheating enough to pay for a separate membership in order to cheat. It might deter the people who can't afford to do that and are also using their subscription for other games, but banning them immediately instead of in waves would do the same thing.
Tying it to the physical hardware seems kind of pointless. They'd just buy a new device using the money they got from selling the old one to someone who probably won't realize it's banned from that game until after the return period expires. Also, then you've banned the innocent second hand purchaser of the device instead of the actual cheater.
Unfortunately, aim assist devices for consoles are very widespread now and a big problem for competitive gaming. .
>>I had never even had a warning or complaint for any behavior whatsoever
That's the gold standard in the industry though, you don't warn(suspected) cheaters to not give them opportunity to adjust their tactics. Sorry you got caught by this unfairly.