But the industry has a business model and if the margins are slim enough the model doesn't work and the industry collapses.
Think about a drive through that serves three rushes in a day, people driving to work, people on theyr lunch break, and people driving home.
If each rush is an hour long how many people would need to DDOS the drive through with frivolous complaints and time wasting bullshit like 'oh let me find my change, just a second... Oops I dropped it sorry, let me get that... Oh I can't open my door can you be a dear and send someone outside to get it?' to completely disrupt the entire rush and therefoe the vital flow of cash?
If I spend twenty minutes on the phone with a scammer while I'm doing house chores like washing dishes and folding laundry that's 20 minutes that the scammer isn't making money.
If he has a 12 hour shift that's only 36 people to completely eliminate his chance of making any revenue.
How many people need to do this to eliminate the profit from this employee?
I would have thought the chief limitation in an operation like this would be that your profits are (presumably) Pareto distributed, so 80% of profits come from 20% of victims. This would make the operation more like mining Bitcoin than serving lunches. One thing that supports your theory that the margins are slim, however, is that there are crime syndicates kidnapping people to work in these call centers. If the wages didn't represent a significant marginal cost, they wouldn't need to risk attracting international attention by kidnapping people in the first place.
Think about a drive through that serves three rushes in a day, people driving to work, people on theyr lunch break, and people driving home.
If each rush is an hour long how many people would need to DDOS the drive through with frivolous complaints and time wasting bullshit like 'oh let me find my change, just a second... Oops I dropped it sorry, let me get that... Oh I can't open my door can you be a dear and send someone outside to get it?' to completely disrupt the entire rush and therefoe the vital flow of cash?
If I spend twenty minutes on the phone with a scammer while I'm doing house chores like washing dishes and folding laundry that's 20 minutes that the scammer isn't making money.
If he has a 12 hour shift that's only 36 people to completely eliminate his chance of making any revenue.
How many people need to do this to eliminate the profit from this employee?