That's not what my tool is for. A ticket system would be better for such cases. My tool is more for requesting features, such as “Please add PayPal as a payment method” or “Please implement website widgets, I need them urgently”.
Customer/User is also not good at explaining those things either.
I've found the most success with collecting these requests internally, watching what bubbles up and then refining that into a solid use case - then present that to existing clients to vote/weight.
