Exactly. I'm in the market for a Dishwasher and was highly considering a Bosch based on all the positive reviews from CR and such. Now I'm not considering them at all.

Same exact story here. I was heavily leaning towards Bosch because "buy once, cry once" and their products seemed very high quality. I'll be looking elsewhere now.

Shame on CR for not calling this out. I've become a little mistrustful of them in recent years after having not-great experiences with their high-rated products, and great experiences with products that they didn't rate at all. This adds to my mistrust.

Evidently his complaint is worth less than the amount of effort to return the dishwasher, so it can't be worth that much.

Return and replace. Which counting installation costs approaches the value of the dishwasher.

Isn't it kind of silly going "YOU fix this problem I'm complaining about" in the first place? If he isn't willing to return the machine, why would anyone else bother?