How's it not? As you noted United charge for an unaccompanied minor service[0], the parents believed everything was squared and United completely dropped the ball. Had the service not existed they could have opted to not send the child to camp, try to get what to do drilled into her and sent her on her own or found somebody to accompany. Then they could have been at fault if things had gone wrong.
But here? I fail to see how any fault can be put on the parents. We can debate between the fault being 100% United or 80% United and 20% bad luck, but the parents? Not in the presentation of the article.
[0] And the complaint letter adds details:
> The United personnel who gave her the wristband and instructions told her very loud and clear to “only go with someone with a United badge on and that she would be accompanied at all times”.
I say not black and white b/c as a parent I would have taken extra precautions. The cell phone being a notable one. Also, some written instructions to give to people (police, security etc) in case of emergency is just another that comes to mind. Perhaps they did these (or other things), I don't know, but it didn't sound like it.
Even so, you're right. It should be like 99% United, 1% parents.
How's it not? As you noted United charge for an unaccompanied minor service[0], the parents believed everything was squared and United completely dropped the ball. Had the service not existed they could have opted to not send the child to camp, try to get what to do drilled into her and sent her on her own or found somebody to accompany. Then they could have been at fault if things had gone wrong.
But here? I fail to see how any fault can be put on the parents. We can debate between the fault being 100% United or 80% United and 20% bad luck, but the parents? Not in the presentation of the article.
[0] And the complaint letter adds details:
> The United personnel who gave her the wristband and instructions told her very loud and clear to “only go with someone with a United badge on and that she would be accompanied at all times”.